Last updated: May 20, 2024
SkySCRM (the Platform, we or us) provides chat sessions, message translation, quick replies, statistics and risk management software services. We recognize the importance of personal information and work to keep it secure and reliable. To maintain your trust, we follow principles of accountability, specified purposes, choice and consent, data minimization, security, participation and transparency.
This Privacy Policy is closely related to the SkySCRM services you use. Please read it carefully. By using or continuing to use our services, you agree to our collection, use, storage and sharing of information as described here.
If you have questions, comments or suggestions about this Privacy Policy, contact us at:
Email:skyscrmapp@gmail.com
We or our third-party partners may collect, store and use the following information when providing services. Without it, you may be unable to register or access certain services.
1.1 Information You Provide
Registration information: your email address, username and password when you register a SkySCRM account.
Account profile: optional details such as name, profile photo, company and job title.
Contact information: when you contact us through the website, we collect your name, email address, contact details and the information you provide.
1.2 Information We Collect Automatically
When you visit our website or use our services, we may automatically collect:
Usage information: visit times and duration, pages viewed, clicks, search keywords and referral URLs.
Log information: cookies, identifiers and related technologies may collect device and browsing information and store it in logs when you use our services.
1.3 Information from Third Parties
If you register or sign in through a social media account, such as Facebook or Google, we may receive public information such as your name, profile photo and email address, depending on your privacy settings.
1.4 Cookies and Similar Technologies
Our website uses cookies, web beacons and similar technologies to improve browsing, enhance the website and provide targeted services. On your first visit, you will receive a cookie notice. Accepting, closing the notice or continuing to browse indicates your understanding and consent to cookie use.
Information collected while providing services may be used for the following purposes:
2.1 Providing and Maintaining Services
Create and manage your account;
Provide core features such as chat sessions, message translation, quick replies, statistics and risk management;
Process your orders;
Respond to inquiries, complaints or requests.
2.2 Service Optimization and Development
Analyze service usage to improve and optimize features;
Develop new products and services;
Internal operations, including troubleshooting, analysis, testing, research and statistics.
2.3 Security
Authenticate users and protect accounts;
Monitor and prevent fraud, abuse and other potentially unlawful activities;
Maintain system stability and security.
2.4 Personalization
Remember settings and preferences;
Recommend features or services that may interest you;
Provide interfaces better suited to your usage habits.
2.5 Compliance and Legal Obligations
Meet applicable legal and regulatory requirements;
Respond to lawful requests from law enforcement or government authorities.
3.1 Storage Methods
We store information securely through local storage, databases and server logs.
3.2 Retention Periods
We retain personal information only as long as needed for service purposes or as required by law. Specifically:
Account information: retained while your account remains active;
Log information: normally retained for no more than 12 months;
Transaction records: retained as required by tax and other applicable laws and regulations.
If our products or services cease operations, we will notify you through push notifications or announcements and delete or anonymize personal information within a reasonable period, unless otherwise required by law.
We use industry-standard security measures to protect personal information against unauthorized access, disclosure, use, modification, damage or loss:
1. Technical measures: SSL/TLS encryption for data transmission, encrypted storage of sensitive information and access controls restricting employee access.
2. Management measures: confidentiality agreements with employees, regular security training and awareness education, and established data security policies and procedures.
3. Certification and audits: we regularly review information collection, storage and processing practices, including physical security measures, to prevent unauthorized access.
However, technical limitations and malicious methods mean that complete information security cannot always be guaranteed in the internet industry, even with every effort. Systems and communication networks used to access our services may encounter issues beyond our control.
If a personal information security incident occurs, we will inform you as required by law of its circumstances and possible impact, measures taken or planned, suggested actions to reduce risk and remedial steps. We will communicate by email, letter, phone or push notification as appropriate.
5.1 Sharing Principles
We do not share your personal information outside our company without your explicit consent.
5.2 Sharing with Third-Party Service Providers
We may share necessary personal information with the following types of third-party service providers to support operations:
(1) Payment providers such as Stripe, PayPal, Alipay and WeChat Pay, to process payments;
(2) Cloud providers such as AWS, Alibaba Cloud and Tencent Cloud, for storage and server hosting;
(3) Customer support tools, to process inquiries and complaints;
(4) Analytics providers such as Google Analytics, to analyze website traffic and user behavior after anonymization.
These third parties may access personal information only as necessary to perform their functions, may not use it for other purposes and must comply with strict confidentiality obligations.
5.3 Business Transfers
As our business develops, mergers, acquisitions or asset transfers may involve transfer of personal information. We will notify you and continue protecting it, or require the new controller to do so, in accordance with law and standards no lower than this Privacy Policy.
In accordance with Chinese laws, regulations and standards, and generally accepted practices elsewhere, we protect the following rights over your personal information:
6.1 Accessing Your Personal Information
You have the right to access your personal information in Account Settings after signing in. If you cannot access it this way, contact us using the details in this Policy.
6.2 Correcting Your Personal Information
If personal information we process is incorrect, you may request correction. You can edit it in account settings or contact us for assistance.
6.3 Deleting Your Personal Information
You may request deletion of personal information in the following circumstances:
(1) Our processing of personal information violates applicable laws or regulations;
(2) We collect or use your personal information without your consent;
(3) Our processing of personal information violates our agreement with you;
(4) You no longer use our products or services, or you close your account;
(5) We no longer provide products or services to you.
6.4 Changing the Scope of Consent
Each feature requires certain basic personal information. You may give or withdraw consent for additional collection and use at any time through account settings, device permissions or by contacting us.
Once you withdraw consent, we will stop processing the corresponding information. Withdrawal does not affect processing previously performed with your consent.
6.5 Responding to Your Requests
For security, you may need to submit a written request or otherwise prove your identity. We may ask you to verify your identity before processing a request. We will respond within 15 working days of receipt.
We may revise this Privacy Policy periodically. When changes occur, we will notify you of the updated policy and its effective date.
We will publish updated policies on our homepage or by email. Continued use of the services indicates acceptance of the updated policy.
Material changes include, but are not limited to:
(1) Material changes to our service model;
(2) Material changes to the main recipients of personal information that is shared, transferred or disclosed;
(3) Material changes to your rights concerning personal information or the methods of exercising those rights;
(4) Changes to our department responsible for personal information security, contact details or complaint channels;
(5) A personal information security impact assessment indicates a high risk.
If you have questions, comments or suggestions about this Privacy Policy, or wish to exercise your rights over personal information, contact us at:
Email:skyscrmapp@gmail.com
Business hours: Monday to Friday, 9:00–18:00 (UTC+8)
We will respond within 15 working days after receiving your request.
This Privacy Policy forms an important part of the SkySCRM User Service Agreement and should be read together with it.