Last updated: May 20, 2024
This User Service Agreement (Agreement) sets out the rights and obligations between you and Sky (the Platform, we or us) regarding downloading, installing and using Sky software (the Software).
Before registering, please carefully read and fully understand this Agreement. If you disagree with any provision, do not register or use the Platform. By completing registration, you are deemed to understand and accept all provisions.
We may update this Agreement at any time. Updated provisions take effect upon publication on the official website without separate notice. If you do not accept the changes, stop using the service immediately; continued use constitutes acceptance.
1.1 Scope of services: the Platform provides chat sessions, message translation, quick replies, statistics and risk management. We may change or adjust services according to actual circumstances and will notify users appropriately.
1.2 Paid services: the Platform offers free and paid services. Prices and promotions are subject to the official pricing page. We reserve the right to adjust fees; updated prices take effect upon publication on the official website.
1.3 Geographic restrictions: due to network control policies in some countries, the Platform prohibits access by IP users outside the service area, and marketing or promotion to users outside that area.
2.1 Eligibility: you must be at least 18 or have reached the legal age to enter a valid contract in your jurisdiction. Anyone under 18 may use the Platform only with parental or guardian consent.
2.2 Registration: you must provide true, accurate and complete registration information, including a valid email address. You bear risks arising from reduced account security due to false information. Personal information is collected and used according to the Privacy Policy.
2.3 Account responsibility: you are responsible for all actions under your account, including content you upload or transmit and resulting consequences. You must assess Platform content independently and bear the risks of use; we assume no responsibility for them.
2.4 Inaccurate account information: we may suspend or terminate services if personal information is untrue, inaccurate or unlawful, or if published content violates this Agreement or applicable law. You may appeal a decision, and we will respond after review.
2.5 Account rights: we own the Platform. A purchase grants a right of use limited to the original purchaser. Giving away, lending, renting, transferring or selling that right is prohibited. We may reclaim an account for business reasons.
2.6 Deletion: you may change or delete personal profile information and account content. Deleted information cannot be restored, and you bear the associated risk.
2.7 Violations: if you violate this Agreement, we may interrupt or terminate services after notification and reserve the right to reclaim the account and pursue legal responsibility.
3.1 Personal responsibility: you are responsible for your use of the Platform, including transmitted content and its consequences. Please report violations by others; we will handle them according to this Agreement.
3.2 Refunds: if you disagree with this Agreement or its changes, you may stop using the service. Refund requests arising from force majeure or other grounds of exemption are not supported.
3.3 Prohibited conduct: you must not use the Platform to:
(1) Submit or publish false information, or impersonate another person;
(2) Force others to follow accounts, click links or share information;
(3) Fabricate facts or conceal the truth to mislead or deceive others;
(4) Use technical methods to create fake accounts in bulk;
(5) Engage in any unlawful or criminal activity;
(6) Create or distribute tools or methods related to the foregoing activities;
(7) Otherwise violate laws or regulations, infringe others' rights or disrupt normal platform operations.
3.4 Content responsibility: you bear full legal responsibility for the truthfulness, legality and accuracy of transmitted information. You must compensate us or third parties for damage caused by your content in accordance with law.
3.5 Advertising: the service may include advertising. You agree to receive advertisements from us and third-party partners. Losses arising from third-party advertised products or services must be resolved between you and the third party; we assume no responsibility.
3.6 Service changes: we reserve the right, as required by business development, to change, suspend, restrict, terminate or withdraw some or all services without further notice.
4.1 Platform content: we own the intellectual property in content provided through the service, including web pages, text, images, audio, video and charts, except content in which you lawfully held intellectual property rights before using the service.
4.2 Software: we own all copyright, patents and other intellectual property rights in the software on which this service relies.
4.3 Marks: we own the copyright or trademark rights in the graphics, text, combinations and Sky marks involved in the service. You must not display, use or otherwise handle them without our written consent.
4.4 Protection: these intellectual property rights are protected by law. Without written permission from us or the relevant advertiser, you must not use them in any form or create derivative works.
5.1 Violations: if we discover or receive reports of a violation, we may review and delete relevant content at any time without notice, apply warnings or feature/device restrictions depending on severity, and notify you of the outcome.
5.2 Appeals: restricted users may contact support to check the restriction period. Features are restored automatically after that period. You may appeal, and we will reasonably determine whether to change the restriction.
5.3 Legal responsibility: we may take appropriate legal action against unlawful conduct and report it to relevant authorities as required by law. You bear the associated legal responsibility.
5.4 Compensation: if your breach results in third-party claims, including reasonable legal fees, you must compensate us, our partners and affiliates for all losses.
6.1 Force majeure: if services are interrupted by events including natural disasters, war, unrest or government action, we will make reasonable efforts to restore them but are exempt from liability to the extent permitted by law.
6.2 Internet risks: network quality, hacking, viruses or system instability may affect the service. You should strengthen information security; we assume no responsibility for losses caused by such risks.
6.3 Interruptions: we assume no responsibility for service interruptions or inability to meet user requirements caused by technical, network or communication line issues.
6.4 Third-party conduct: we assume no responsibility for losses caused by misleading, fraudulent, defamatory, harassing or other information from others encountered while using the service.
6.5 Maintenance: we assume no responsibility for service interruptions due to scheduled or unscheduled maintenance of Platform equipment.
6.6 Monitoring: our right to handle unlawful or non-compliant content does not create an obligation, and we assume no responsibility for failing to discover or address such conduct promptly.
6.7 Free services: we assume no responsibility for quality defects in free or complimentary products or services or resulting losses.
6.8 Liability cap: our total liability to you will not exceed the service fees you paid to us, if any. We are not liable for indirect, consequential or special damage.
6.9 Account restrictions: no refunds are provided if account bans or login restrictions prevent service use, and we assume no responsibility.
7.1 Service changes: due to the nature of online services, we may change, interrupt or terminate some or all services, including paid services, with advance notice. Affected users will be offered replacement services of equivalent value; if you decline, the parties will negotiate a solution.
7.2 Unilateral termination: we may change, interrupt or terminate services without liability in the following circumstances:
(1) The personal information you provide is untrue and you fail to provide reasonable proof;
(2) You violate laws, regulations or this Agreement;
(3) As required by law or a competent authority;
(4) For security or other necessary reasons;
(5) Circumstances caused by social media platforms.
8.1 Special notice: please pay particular attention to clauses exempting our liability or limiting your rights and assess the risks independently. Minors should read this Agreement with a legal guardian.
8.2 Disputes: the parties should seek an amicable negotiated resolution. If negotiation fails, you agree to submit the dispute to the competent people's court at our place of residence.
8.3 Severability: the invalidity or unenforceability of a provision does not affect the remaining provisions.
8.4 Contact Us:
Support email:skyscrmapp@gmail.com
Business hours: Monday to Friday, 9:00–18:00 (UTC+8)