Last updated: May 20, 2024
Thank you for using SkySCRM (the Platform). This policy applies to billing based on API port calls and character consumption and forms part of the User Service Agreement.
Prepaid packages: purchase a package containing a specified number of characters or API calls in advance
Postpaid metering: monthly bills based on actual usage
1. Consumed allowance is non-refundable: successfully processed and metered usage cannot be refunded.
2. Expired packages are void: unused allowance becomes invalid after the expiry date.
3. Unused allowance is conditionally refundable: eligible users may request a refund of the remaining amount.
You may request a refund if all of the following conditions are met:
Within 30 calendar days of purchase
Consumed proportion below 20%, with more than 80% remaining
No account violations or overdue payments
Refund Calculation:
> Refund amount = amount paid consumed usage × standard list price amount paid × 10% (processing fee)
Malicious use, fraudulent orders or exploitation of vulnerabilities
More than 30 days after purchase, or an expired package
Consumed proportion of 20% or more
Account suspension due to violations
Subjective reasons, including incorrect purchase or dissatisfaction with quality
Coupons and complimentary allowance
Disputes must be raised within 5 working days after the bill is issued.
If no dispute is raised by the deadline, the billed amount is deemed accepted.
Not billed: internal server errors (5xx) and service timeouts
Normal billing: client errors (4xx), user network problems and rate-limit violations
1. Send an email to skyscrmapp@gmail.com
2. Email subject: [Refund Request] [Account ID/Email]
3. Email content: order number, package name, purchase time, a screenshot of remaining allowance and reason for refund
4. Review time: 3–5 working days
Exchange rates: users bear cross-border payment exchange-rate differences.
Amendments: updated terms take effect upon publication; continued use constitutes acceptance.
Dispute resolution: if negotiation fails, submit the dispute to the court with jurisdiction at the defendant's place of residence.
Contact：skyscrmapp@gmail.com
This policy forms part of the SkySCRM User Service Agreement.