imx Product Introduction
imx is an AI-powered omnichannel messaging and customer growth platform combining WhatsApp, Instagram, Telegram, Messenger, email and website inquiries in one support workspace. AI first responses, routing, customer tags, automated follow-up and dashboards help support, sales and operations teams reduce switching and missed replies, handling reception, assignment, conversion and repeat purchases in one system.
imx Core Features:
1. Omnichannel Message Aggregation
- Combine website, social media, WhatsApp and email inquiries in one inbox;
- Support teams can view customer messages from different channels in one workspace, reducing switching;
- For multi-channel acquisition in e-commerce, international brands, education consulting, SaaS and local chains.
2. AI First Responses and Intelligent Routing
- AI can handle initial customer reception, needs qualification, basic questions and appointment guidance;
- Route high-value conversations to the appropriate support agent or salesperson according to source, tags and intent;
- Maintain prompt responses during peak periods and outside business hours.
3. Automated Workflows
- Automation for welcome messages, assignment, reminders, follow-up, broadcasts and ticket routing;
- Trigger workflows by channel, tags or customer behavior;
- Reduce repetitive work and improve lead follow-up and service efficiency.
4. Customer Data and CRM Collaboration
- Keep customer profiles, order status, chat histories and follow-up records in one place;
- Sales, support and operations collaborate on the same customer records to avoid repeated questions and information gaps;
- Manage the full customer journey from acquisition and inquiry to conversion, support and repeat purchases.
5. Dashboards and Operational Analytics
- Views of conversations, leads, response times and conversions;
- Managers can review performance by channel, team and customer stage;
- Help businesses improve support efficiency, sales conversion and repeat-purchase strategies.
