10/16/2026 1.9.7
SKY SCRM Customer Service System v1.9.7
Desktop
1. Added Grok and iFlytek translation engines
2. Papago translation: added an honorific-language switch, enabled by default and optional to disable
3. Added Snapchat and Threads support
4. Custom notification sounds by platform and account
5. Telegram and Line: added basic customer profile information
6. Signal now loads as an independent application for greater stability
7. Fixed Facebook voice call issues
8. Translation formatting with customizable punctuation
9. Other known issue fixes and refinements
Manager Console Web
1. Existing follower imports now support importing a baseline database for a single activation code
2. Added device management for activation-code authorization and computer login permissions, improving account and device security
3. Added primary account login history for real-time account monitoring
4. Improved tag statistics and category presentation
5. Improved wallet recharge page with clearer operations and amounts
6. Added internal control statistics for sensitive words and operations to identify abnormal behavior quickly
7. Added a customer profile display switch when creating ticket links
8. Other known issue fixes and refinements
08/11/2026 1.9.5
SKY SCRM Customer Service System v1.9.5
Desktop
1. Improved fingerprint profiles to reduce platform risk controls
2. Fixed time copying when triple-clicking in Telegram
3. Added a prompt for failed logins
4. Increased independent windows to 10
5. Activation codes: added login password verification
6. Other fixes and refinements
Manager Console Web
1. Success receipts added for chat intervention from the management console
2. More accurate data on traffic routing pages
3. Improved activation-code page and added password verification
4. Baseline database management: bulk deletion and export
5. Ticket links: reset leads for a single account and record the operation in logs
6. Other fixes and refinements
07/15/2026 1.9.2
SKY SCRM Customer Service System v1.9.2
Desktop
1. Added Signal multi-instance support, translation and quick replies
2. AI reply suggestions for WhatsApp, Telegram, Line and Line Business groups
3. Translation formatting with customizable punctuation
4. Customizable keyboard shortcuts
5. Customizable contact and group notification switches
6. Other known issue fixes and refinements
Supervisor (Web)
1. Improved character consumption logs for the character-based plan
2. Baseline database management: bulk deletion of followers within custom time ranges and retrieval of deduplicated data
3. Internal controls can connect to Telegram bots for real-time exception alerts
4. Other known issue fixes and refinements
06/16/2026 1.9.1
SKY SCRM Customer Service System v1.9.1
Desktop
1. WhatsApp / Telegram: contact import and bulk profile editing; quick group creation, automatic group exit, bulk group controls and group link extraction
2. Added character consumption log viewing
3. Signal beta testing is available through customer support
4. Fixes and refinements
Manager Console Web
1. Added character consumption log viewing
2. Custom AI engine keys and role settings, with model selection and quick testing
3. Fixes and refinements
05/21/2026 1.9.0
SKY SCRM v1.9.0 Feature Update
Desktop
1. Added chat upload, export and intervention messaging for Line, Facebook and Messenger
2. AI reply suggestions, input optimization, role settings, reverse translation, image translation and voice translation across social platforms
3. WhatsApp customer profiles now show the region associated with a follower's phone number
4. Facebook and Messenger: bulk messaging and keyword replies
5. WhatsApp and Telegram: data masking, enabled through activation codes to encrypt client information
6. Line, Facebook and Messenger: sensitive-word sending and wallet monitoring
7. Improved Telegram deleted-chat reporting, fixing duplicate storage while preserving new records
8. Other known issue fixes and refinements
Manager Console Web
1. Added Line, Facebook and Messenger to chat backups
2. Activation codes: added existing follower duplicate checks, with status visible through ticket links
3. Ticket links: added ticket logs for sensitive operations
4. Lead lists: bulk editing of activation-code counter reset times
05/18/2026 1.0
Ticket login: after login, automatically upload all leads as baseline followers, with optional duplicate checking
New — Real-time: unique new leads received after ticket creation
New — Duplicates: leads matching historical or newly received data
New — Backfilled: leads received while offline and added on the next login
New — Import duplicates: new leads matching imported baseline followers before a ticket reset
Baseline follower duplicate checks: selectable when creating an activation code, enabled by default and not changed mid-use
Reset time: today's new and duplicate lead counts return to zero at the configured time.
Ticket reset: all existing leads become baseline followers; duplicate checks use only data received after the reset.
Reset time display: Not reset before a reset, or the actual reset time afterwards
Before reset, duplicate checks cover all baseline followers and all new leads.
04/10/2026 1.8.2
Desktop
1. WhatsApp and Telegram: custom contact bulk messaging
2. Line Business: added image translation
3. Line contact reporting: added timestamps for contacts added as friends but not yet messaged
4. Conversation archives: status indicators and temporary disabling
5. Meta Business: improved login flow with fewer redirects
6. Character-based plan: screenshot translation with per-use charging
7. Follower reporting and performance: improved reporting and smoother operation
8. Fixed known issues and refined the experience
Manager Console Web
1. Chat backups now support pinning
2. WhatsApp / Telegram: added archived conversation categories
3. Chat backups: synchronize customer profiles, follow-up records and memos for team information sharing
02/03/2026 1.8.0
Desktop Windows / Mac
1. Line Business: duplicate lead tagging and alerts, and improved counting rules
2. Line experience: improved existing follower retrieval and added one-click mark as read
3. Telegram and WhatsApp: duplicate lead tagging for archived conversations
4. Customer profiles: synchronize team content for duplicate followers and identify the operator in follow-up records
5. Line friend management: hidden/blocked filters and group-specific bulk messaging
6. Risk controls: improved UA randomization to reduce account association
7. Multi-instance support for up to 9 simultaneous windows
8. Text-to-speech: the free promotion has ended; a custom voice pack is required
9. Stability: bug fixes and improved interface and interactions
Supervisor (Web)
1. Line management: chat backups, message intervention, export and internal controls
2. Permissions: secondary-password protection for customer lists and chat histories
3. Lead management: configurable encryption, remark and annotation permissions when sharing
4. Voice packs: purchase custom voice packs or configure your own key
5. Performance: faster interface and query responses
01/19/2026 1.7.17
Desktop
1. Fixed WhatsApp multi-function plugin issue caused by update, resulting in mass messaging failure
2. Adapted Line voice translation feature
3. Fixed MetaBusiness translation issue caused by update
4. Added top window display expand button, suitable for quick switching in multi-account management
5. Fixed other potential bugs, optimized some detail displays
Supervisor (Web)
1. Original contact uploads now support Line Business, LineWorks and Messenger, with the maximum raised to 1 million entries
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